Our commitment to data privacy, confidentiality, and zero retention.
SmartTicket AI strictly processes ticket data in-memory. Ticket subjects and comments are parsed transiently, evaluated against Azure AI Foundry, and returned directly to the agent's browser. We do not store, retain, log, or sell your customer conversations.
All inferences are processed via private enterprise endpoints in Microsoft Azure. Your ticket threads are never used to train or fine-tune public foundation models.
Because customer identifiers are sanitized and never written to persistent disk storage, our infrastructure provides seamless adherence to GDPR (General Data Protection Regulation) and LGPD (Lei Geral de Proteção de Dados) standards.
All credit card transactions are handled externally by Stripe under PCI-DSS Level 1 certification. We do not store financial payment information on our servers.